ServersCheck customers include
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ServersCheck has several support options available to help you solve the questions you might have. The options are a User Manual (Wiki), Knowledge Base (FAQ), Discussion Forum, Helpdesk and Telephone Support. See below for more information.
User Manuals
The user manual for the ServersCheck Monitoring Software is available online on our wiki: www.wiki.serverscheck.com The wiki contains articles regarding the initial setup, alerting configuration, monitors and quick step-by-step guides for environmental sensors, security sensors and the GSM modem.
Trial Edition Users
Trial edition users can contact a our trial support helpdesk by using the SUPPORT > SUBMIT SUPPORT TICKET option in the Monitoring Software. You can also click on the "Technical Support" link in the "Today's events" box in the main dashboard of the software.
Knowledge base
A searchable knowledgebase of software and hardware FAQs (Frequently Asked Questions)
Online support forum
The support forum is an online forum monitored by our support engineers. The moderated forum is open for all users: if you are trying out our products, if you do not have a support agreement or if you just want to exchange ideas with other users.
Click here to discuss the ServersCheck software and hardware products with other ServersCheck users and with our support staff.
Get support from our engineers through the online helpdesk
The Online HelpDesk is accessible for any customer having purchased a maintenance and support agreement.
Click here if you forgot your username and password. We will email it you.
If you have not received your username and password, then please click here to request a login.
Our Support Team operates from Monday until Friday (9am to 7pm Central European Time)
Telephone support
In some circumstances telephone support may be preferred by the customer. In order to keep pricing of our offering competitive, telephone support is not included in any support agreement. It is available on a per need basis whereby you pay a fee per incident.
Click here for more info and pricing.
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